Sr. Implementation Specialist

Professional Services · Irving, Texas
Department Professional Services
Employment Type Full-Time
Minimum Experience Mid-level

At ChildCareCRM®, our purpose is to support the growth of early learning centers by using our child care industry knowledge and experience to create software that makes their sales and marketing operations simple.

 

ChildCareCRM® was founded to provide a comprehensive customer relationship management and marketing system designed specifically for the child care industry. Our web-based software is the product of a combined 75+ years of management software and business consulting experience in the child care industry. We make child care relationship management simpler and more effective by automating communication, enhancing parent engagement, and managing leads to improve enrollment conversion.

 

We’re a fast-growing organization and we are looking for individuals who value teamwork, are customer-centric, and understand and get excited about doing what it takes to succeed at a fast-paced software company.

 

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your ideas and excitement with us. This position is located in Irving, Texas. At this time, we are only considering candidates that can commute to the Irving office location. 


Primary Purpose and Function:


The CCCRM Sr. Services Specialist will work with our newest customers, ensuring successful configuration of the CRM platform for our Enterprise, Mid-Market, and SMB clients. The Sr. Services Specialist’s primary objective is to ensure product configuration, data importation, and system integrations are setup in an accurate and timely manner.  To be successful in this role the Sr/ Services Specialist should have expert level knowledge of the CRM platform including all features that transcend the client base. As a Sr. Services Specialist, you will work closely with the Services Manager as well as Sales to plan, coordinate and execute implementation activities including but not limited to: system creation, reviewing workflows, importing client data, connecting or implementing client website to CRM and acting as the technical consultant when needed. Along with providing accurate and efficient setup, the Sr. Services Specialist will meet both team and personal goals as defined by the Professional Services Manager.



Essential Functions and Responsibilities :


  • Create and maintain required implementation artifacts including rate sheet and age groups, project timeline and schedule, proper documentation of progress in Hubspot, if applicable the client data import.
  • Manage timely completion of CCCRM work orders.
  • Demonstrate an expert level of knowledge over all CCCRM products and partner integrations.
  • Follow the established policies, procedures and workflows outlined for successful client implementation.
  • Assist with the formal handoff from sales to professional services team.
  • Answering client phone calls to conduct screenshares in order to present customer expectations.
  • Continually strive to improve the Services Organization processes by enhancing best practices and proactively identifying areas of improvement.
  • Consistently achieving performance goals month over month.
  • Contribute to ongoing internal content creation, documentation and client account audits.
  • Successfully organizing your work and schedules for maximum efficiency.
  • Having great verbal and written communication skills with the ability to effectively communicate with all levels of staff within an organization from center directors to top management.
  • Maintaining professional and product knowledge.


Knowledge and Skill


(REQUIRED)


  • 3+ years of supporting customers in a SaaS/Software environment
  • Experience using a Customer Relationship Management (CRM) system (e.g. HubSpot, Salesforce.com)
  • Knowledgeable in the use of the internet (functions, navigating, researching, etc.)
  • Proven ability to build relationships with Customers and internal teams
  • Demonstrates team-building style and has experience operating in a shared services model with proven ability to work effectively in a team-based environment
  • Detailed-oriented with a positive and inquisitive attitude
  • Ability to manage multiple projects and work under tight deadlines when necessary
  • Demonstrated strong organizational skills and ability to meet high standards for quality and accuracy
  • Ability to adapt to changing environments and priorities
  • Living our culture of growth and opportunity, respecting others, a focus on the customer, going above and beyond and working as a team is essential for your success at ChildCareCRM


(PREFERRED):


  • College degree or an equivalent combination of training and experience
  • Implementation of Software as a Service product
  • Experience providing outstanding quality success to business clients


More than a job

Where you work isn’t just a career decision -- it’s a life decision. We get it. That’s why we want all of our Blocks feel a sense of belonging that comes from feeling supported in all areas of their lives. Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.


  • 18 days of PTO, plus 11 paid holidays. Whether it's hiking a mountain in Colorado or bonding with your couch, we all need downtime.
  • We’ve got you covered. We offer insurance plans that pay for 100% of your medical, dental, and vision.
  • Parental leave. Expanding your family? We offer 6-12 weeks of paid parental leave.
  • Continuing education. All Blocks get 2 hours each week reserved to spend on professional development.
  • Employee Assistance Program. Confidentially speak with qualified professionals that can help you with issues ranging from work/life balance to anxiety and depression. Your immediate family members can also use this resource for free.

 

 

ChildCareCRM is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ChildCareCRM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ChildCareCRM will not tolerate discrimination or harassment based on any of these characteristics. ChildCareCRM encourages applicants of all ages.


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  • Location
    Irving, Texas
  • Department
    Professional Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level